Privacy Policy & Cookies
Privacy Policy of BeVisible Online Solutions Ltd
Who We Are
Company Name: BeVisible Online Solutions Ltd
Founder & Director: Lavinia Meek
Business Registration Number (BRN): 77500710
Registered Office: UNIT B, 3/F., KAI WAN HOUSE, 146 TUNG CHOI STREET, HONG KONG, MONGKOK, KWL
Website: https://bevisibleonlinesolutions.com
BeVisible Online Solutions Ltd (“we,” “us,” “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you engage with our services, including the BeVisible Hospitality Network (BVHN) and our AI agent solutions.
1. Data We Collect
We may collect and process the following types of data:
Directly provided information: Full name, email address, phone number, business information, and payment-related details (processed via third-party providers).
Automatically collected data: Usage information, device/browser type, IP address, and cookies.
AI agent interactions: Voice inputs, call transcripts, booking information (e.g. name, email, phone), when interacting with AI voice agents.
Client-subaccount data: For clients using our services (e.g. hotels, restaurants, service businesses), we may process their customers’ personal data such as name, email, phone number, and address, strictly on the client’s behalf.
2. How We Use Your Data
We use personal data for:
Providing and improving our services.
Processing transactions and managing subscriptions.
Enabling AI agent functionality (handling calls, bookings, and customer support).
Sending updates, newsletters, or marketing (where you have consented).
Fulfilling legal obligations (e.g. record keeping).
3. Our Role as Controller and Processor
For our own clients, prospects, and BVHN members: BeVisible Online Solutions Ltd is the Data Controller.
For our clients’ customers (e.g. hotel guests, service clients): our client is the Data Controller and BeVisible Online Solutions Ltd acts as a Data Processor.
We only process data on the instructions of our clients and in accordance with this Privacy Policy.
4. Sub-Processors We Use
To deliver services, we rely on trusted sub-processors, including but not limited to:
GoHighLevel / LeadConnector – CRM, automations, and workflows
Stripe – secure payment processing
Twilio – telephony and SMS services
OpenAI – natural language processing
VAPI – AI orchestration and integrations
Retell – AI voice agent platform
Other providers as required to operate and improve services
A complete list of sub-processors is available upon request.
5. AI Agent Data
When you or your customers interact with our AI agents, we may process personal data such as names, emails, phone numbers, and voice transcripts.
This data is only used to provide booking, scheduling, or customer support services.
We do not sell this data.
We do not use this data to train external AI models.
Data may be temporarily processed by AI providers (e.g. OpenAI, VAPI, Retell, GHL) strictly for the purpose of enabling AI agent functionality.
6. Payments
We do not collect or store credit card or financial details.
All payment transactions are securely processed through third-party providers such as Stripe.
These providers are PCI-DSS compliant and act as independent controllers of your payment data.
7. Data Retention
Business records are retained as required by law (up to 7 years in Hong Kong).
Personal data is retained only as long as necessary to provide services or meet legal obligations.
AI agent transcripts and logs are retained only as needed for troubleshooting and service improvement, after which they are deleted or anonymized.
8. Data Transfers & International Processing
We may transfer personal data outside the EU/EEA or UK to trusted sub-processors. Where we do so, we rely on lawful safeguards such as:
The EU–US Data Privacy Framework, or
Standard Contractual Clauses approved by the European Commission.
9. Your Rights
Depending on where you are located, you may have the following rights:
GDPR (EU/UK Residents):
Right to access, rectify, or erase your data.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent at any time.
CCPA/CPRA (California Residents):
Right to know what data we collect.
Right to deletion.
Right to opt out of sale or sharing of personal data.
Right to non-discrimination.
To exercise your rights, please contact us at [email protected]
10. Security
We implement reasonable technical and organizational safeguards to protect your data from loss, misuse, unauthorized access, or disclosure.
11. Cookies
We use cookies to improve your browsing experience. These may include:
Necessary cookies for site functionality.
Analytics cookies to understand usage.
Third-party cookies for secure transactions and advertisements.
You may manage cookies through your browser settings.
12. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date.
13. Contact Us
For questions about this Privacy Policy or to exercise your rights:
📧 Email: [email protected]
🌐 Website: https://bevisibleonlinesolutions.com
We reserve the right to amend and update this terms as the nature of the business and our clients requests change to make sure we stay compliant with all legal requirements.
